QA Specialist
1 day ago
- Working Days: Monday to Friday
- Fixed Rest Days: Saturday and Sunday
Qualification:
- With or without BPO/call center experience
- Has Good Communication Skills
Duties and Responsibilities:
- Able to influence agents to deliver quality leads
- Strong organizational skills
- Responsible for ensuring all leads generated are validated on a realtime basis
- Answer Operations’ questions concerning QA guidelines and policies
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Working with operating staff to establish procedures, standards, systems and procedures
- Ability to maintain composure during stressful situations
- Determining training needs
- Monitoring performance
- Ensure QA processes are closely monitored